ORDER & DELIVERY

An e-mail with an order confirmation will be sent to the e-mail address that was given when completing the order. If you have not received your order confirmation, please check your spam folder. Please note that it can take up to 24 hours before you receive the order confirmation.

If you checked your spam mail and waited 24 hours and still did not receive the confirmation e-mail, we recommend you to contact by us using the chat button in the lower right corner, so we may investigate this for you.

If an order was placed and processed successfully, you should have received an automated order confirmation via e-mail. If you have not received an order confirmation sent via e-mail, please start by checking your spam inbox. Due to high volumes, you may not receive your order confirmation instantly. It may take up to 24 hours before you receive your e-mail.

If you checked your spam mail and waited 24 hours and still did not receive the confirmation e-mail, we recommend you to contact us using the chat button in the lower right corner, so we may investigate this for you.

We apologize for the inconvenience! If you only received parts of your order, first compare what you received with what is on your order confirmation. 

If you have not received all your products or have received the wrong products, please contact us to let us know what products are missing by clicking the chat button in the lower right corner.

We know you need your products fast! As soon as you have placed the order, we’re on it! Unfortunately, this means we will be unable to make any cancellations as it is already being processed at the warehouse (usually within seconds).

If something went wrong with your order, it is, of course, possible to send your order back to us.

We know you need your products fast. As soon as you have placed the order, we’re on it! Unfortunately, this means we will be unable to make any changes as it is already being processed at the warehouse (usually within seconds).

If something went wrong with your order, it is, of course, possible to send your order back to us.

We know you need your products fast. As soon as you have placed the order, we’re on it! Unfortunately, this means we will be unable to change the delivery address as it is already being processed at the warehouse (usually within seconds).

The order will be delivered to the address you provided. If it is not possible to deliver to the specified address, the order will most likely be sent back to us. Only when we have received the return can we help you with a refund. Note that there is a handling fee of 10€, which will be deducted from the refund if the return is due to an incorrectly stated address.

We offer different delivery options depending on where you live. You can find your shipping alternative when completing your order by entering your address and postal code under the section called "Shipping details".

If you choose mailbox delivery, and the parcel doesn’t fit in your mailbox, it will be left outside your door or delivered to the nearest pick-up point. If your order is sent to a service point, you will receive a notification once it is ready for collection. 

As most of our products are sold through e-commerce, we as a company bear a huge responsibility to provide low-carbon delivery solutions.

Hence, we're continuously working to improve last-mile deliveries efficiently. We have partnered up with some of the best service providers in numerous geographic areas that help us improve the operational efficiency of our in-country parcel delivery. Together, we address our sustainability goals by consolidating shipments headed for places nearby and selecting shipping modes that minimize the negative impact on the planet.

In Denmark, Germany, Netherlands, and Sweden, we have partnered with courier services that offer fossil-free delivery solutions and:

• Constantly offset their carbon emissions
• Use electric vehicles or alternative fuel vans for longer-distance in-country deliveries.
• Transport parcels on foot or by e-bike

From the 1st of January 2023, we also offer a climate-compensated delivery method when the customer is choosing Deutsche Post mail service.

Yes, we ship worldwide - with just a few exceptions.

Below, you’ll find a list of countries where we have dedicated local websites. You can easily switch websites by opening the menu in the top-left corner. At the bottom of the page, you’ll find an option on the left side to change your country.

If your country doesn’t have a dedicated local website, customers within Europe can visit our .eu site, and customers outside of Europe can visit our .global site to see the countries we currently deliver to. During checkout, you can check available destinations using the dropdown menu under “Choose Country.” If your country isn’t listed, we’re unfortunately unable to ship there at this time.

Local websites available in:

Australia | Austria | Belgium | Canada | Denmark | Germany | Spain | France | Greece | Hong Kong | Italy | Japan | Korea | Netherlands | Norway | Poland | Saudi Arabia | Singapore | Finland | Sweden | Switzerland | United Arab Emirates | United Kingdom | United States

Delivery information will be sent to you directly from your chosen delivery provider as soon as your parcel is on its way. There you’ll find details about your delivery and how to track your package.

If you choose mailbox delivery, and the parcel doesn’t fit in your mailbox, it will be left outside your door or delivered to the nearest pick-up point. If your order is sent to a service point, you will receive a notification once it is ready for collection. We aim to dispatch your order as quickly as possible after it has been placed.

Please note that the estimated delivery time is an approximation and may vary due to external factors beyond the control of IDEAL OF SWEDEN and its delivery partners. These factors may include, but are not limited to, extreme weather conditions, technical issues, or customs delays. Delivery times may also be longer than usual during promotional periods.

Parcels are normally not shipped on weekends or local public holidays.

If more than 14 days (or 25 days for countries outside Europe) have passed since your order was placed and you still haven’t received it, please contact us via the chat in the bottom-right corner.

Our goal is always to have your order delivered as fast as possible.

The estimated delivery date depends on the country and the shipping alternative you choose. To find shipping alternatives and estimated delivery time for a specific country, just fill in the address and postcode under the section "shipping details" when completing your order.

Please note that the estimated delivery time is an estimate and that the time may vary depending on external factors that IDEAL OF SWEDEN and its shipping partner cannot control.

These factors may include but are not limited to, extreme weather conditions, technical faults, customs delays, etc.

Please note that delivery times may be longer than usual during promotions. Packages are normally not transported during weekends and local holidays.

Parcels sent with Deutsche Post DHL need to be registered at the logistic center in Frankfurt before any further tracking information can be provided. This means that you do not have to worry if no information is showing the first days after your order has been sent.

We are sorry to hear we have sent you an item that is different from what you have ordered!

Please start with double-checking your order confirmation to see what you ordered. If you have not received the ordered product please contact us by using the chat button in the lower right corner, and we will do everything we can to correct our mistake.

If you have accidentally ordered the wrong product, you can, of course, change the product by returning it back to us and placing a new one on the desired product!

If you need to get in touch with us regarding a broken product, please reach out to us here. By clicking the link, you will be taken to a claim form in our chatbot.

The parcel usually stays at the post office for 7 days before it gets sent back, for more exact information please reach out to your local post office.

If you do not pick up your package, it will be returned to us. The package is then registered as "not collected" and we will charge you a fee of 10€. The remaining order value is refunded to you in the same way as you paid at the time of purchase.

If you don’t want the package anymore, you need to receive the package and then return it for it to not be registered as a "not collected".

We currently have our warehouses in Sweden and the Netherlands. To guarantee the fastest delivery as possible, we ship your parcel from one of our warehouses nearest to your location.

Items shipped within the EU are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

Non-EU countries may be subject to VAT and customs duties once the package reaches its destination. You will be responsible for payment of such import duties and taxes.

IDEAL OF SWEDEN is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.

If you have any further questions regarding VAT and customer duties, please contact your local customs office for more information.